How it works

We created the Rainbow Box to be as personal as possible but can keep the administrative work for clinic staff to an absolute minimum using a setup/onboarding process to eliminate unnecessary, repetitive tasks. This saves time, minimizes the potential for errors, and keeps costs down - without any compromise on quality.

Setup/Onboarding

The onboarding process is a simple three-step flow where we create your private Rainbow Box to make sure it resembles your values and represents the clinic in the best possible way:

1. Select your message inside the card from a number of great examples or craft your own - we will preload it to your private Rainbow Box as a template that can be easily edited for each client if required.
2. Provide the logo and any additional information you would like to see on the back of the card - we will integrate it into the design and make it look presentable.
3. Provide your billing address and the name and email of the person you would like to set up at your clinic to enter future orders - we will set up your account and send you an activation link (where you choose your password).

Now you are ready to place orders for clients.

Ordering

After the activation of your account, we will send you a link that will take you straight to your private Rainbow Box. To place an order, simply follow these four easy steps:

1. Enter the name of the pet as you want it to appear on items of the Rainbow Box.
2. Select the silhouette that resembles the pet closest.
3. Check the card message for any edits if necessary.
4. Go to the checkout and make sure to enter the delivery address of your client.

We will produce your Rainbow Box within 2-3 business days, and it will ship directly to the delivery address provided.

You will receive a shipment confirmation with tracking details and an update once the Rainbow Box has been delivered- so you know your gift has arrived to provide the comfort and healing it is designed to deliver. Thank you!