How it works

Consistent pet aftercare is a given nowadays, but deliberate, high-quality Client Aftercare, commensurate with the gravity of the event for the pet owner is still often an afterthought or left to personal initiative.

This is a missed opportunity in terms of client retention, client acquisition (WOM), and staff engagement ('we feel proud to do the right thing').

We created the Rainbow Box to be as personal as possible but at the same time keep the administrative work for clinic staff to an absolute minimum. 

To achieve this, we are using an easy setup/onboarding process to eliminate unnecessary, repetitive tasks. This saves time, minimizes the potential for errors, and keeps costs down - without any compromise on quality.

Every clinic/ account gets their own, private products, customized to best represent their values. Only you can see and find your client aftercare products!

If you are ready and want your own products, please contact me:

eugen@rainbowbox.shop to start the setup/ Onboarding.

  

 

Setup/Onboarding

unique, personalized card

The onboarding process is a simple three-step flow where we create your private Rainbow Box to make sure it resembles your values and represents the clinic in the best possible way:

  1. Select your message inside the card from a number of great examples or craft your own - we will preload it to your private Rainbow Box as a template that can be easily edited for each client if required.
  2. Provide the logo and any additional information you would like to see on the back of the card - we will integrate it into the design and make it look presentable.
  3. Provide your billing address and the name and email of the person you would like to set up at your clinic to enter future orders - we will set up your account and send you an activation link (where you choose your password).

    Now you are ready to place orders for clients.

     

     Personalized items in the Rainbow Box

     

     

    Ordering

    After the activation of your account, we will send you a link that will take you straight to your private Rainbow Box. To place an order, simply follow these four easy steps:

    1. Enter the name of the pet as you want it to appear on items of the Rainbow Box.
    2. Select the silhouette that resembles the pet closest.
    3. Check the card message for any edits if necessary.
    4. Go to the checkout and make sure to enter the delivery address of your client.
      Ordering Process
      Once you have placed your order, an order confirmation will be sent to your email confirming all the details for this particular order. Just in case: If you spot any errors at this stage, please let us know as soon as possible by simply replying to this email, and we will do our utmost to get it corrected before it gets shipped.

       

      content of the rainbowbox animated

      We will produce your Rainbow Box within 2-3 business days, and it will ship directly to the delivery address provided.

      You will receive a shipment confirmation with tracking details and an update once the Rainbow Box has been delivered- so you know your gift has arrived to provide the comfort and healing it is designed to deliver. Thank you!

       

      The Stigma of Euthanasia

      "I vividly recall that for many months, we couldn't even go into the vicinity of the veterinary practice due to the stigma surrounding our dog's euthanasia.

      I firmly believe that a gesture of outreach like the Rainbow Box would have significantly helped alleviate those negative feelings."

      See how the Rainbow Box creates value